Welcome New Customers in Style

TRS Welcomes New Customers in Style

Download a copy of this case study.

TRS is a supply and equipment distributor for commercial kitchens across the United States. To share goodwill and set up customers for success, TRS opted to send a custom welcome kit with the following components:

  • Welcome letter
  • Order guide / FAQ
  • Product catalog
  • Paper and magnetic business cards
  • Stylus pen
  • TRS decals 
  • One of a kind die cut folder

Welcome kit production is broken into two types of fulfillment: pre-produced base items ready for immediate use and items to be produce on-demand with variable copy personalized for each client of TRS. Base components are produced in bulk and stored in the O’Brien distribution center – and when ready to ship – picked, fulfilled with the personalized components, cello-wrapped, and shipped directly to client sites. 

 

The program has been an effective way to get TRS customers up to speed and acquainted with the brand. The welcome kit is a tasteful touch to start a new customer relationship and continues to be a success story for TRS and O’Brien today.

 

Industries Served: Distribution, Restaurant Supply

Contact O'Brien Corporation
Keep in Touch
Singing Our Praises
  • Sarah
    Marketing- Centegra Health System
    “We have had the pleasure of working with the O’Brien team for many years. Keri O’Brien Soukup and Sara Spring are reliable, creative and always willing to go the extra mile to ensure that your organization receives the best quality products to represent your brand. They truly care about their clients and it is apparent in every interaction we..
  • Rhonda
    Roseland Community Hospital
    O’Brien Corporation offers a variety of quality products fitting for any occasion. Sheila is amazing at customizing different options and providing quotes in a short time frame. We are always confident that our orders will be delivered in a timely matter, even with last minute orders that may require special instruction/attention. The New Roseland..
  • Jennifer
    Fortune 500 company
    Devin and his team at O'Brien have been a wonderful resource for what we were looking for. We have worked with them on several projects over the years and they consistently deliver a great product with wonderful customer service throughout the collaboration. They not only listened to what we needed, but came up with creative ideas that enhanced..
  • Cathy
    Human Resources, University of Illinois Health
    I am always impressed with the level of service and response I receive from Devin and O’Brien Corp! They offer a wide variety of promotional products at a variety of pricing. The creative team at O’Brien Corp is outstanding! They’ve taken my thoughts and helped me identify great gifts and awards. The team exceeds my expectations during each..
  • Joan
    Purchasing, Edward-Elmhurst Health
    Edward-Elmhurst Health has partnered with O’Brien for the majority of our printing needs over the past 10 years. During this time, O’Brien has proven how knowledgeable they are within the Healthcare arena, offering us nothing less than exceptional customer service throughout the years. Their friendly staff is a call away and has proven on more..
  • Michalle
    Materials Management, Roseland Community Hospital
    O'Brien Corporation has given excellent service to Roseland Community Hospital, with prompt delivery, expertise sales from Rich Burruss, Account Manager, and proficient customer service from Julie Bauer, Customer Service Representative. 
  • Christine
    Human Resources, Reliable Home Improvement and Supply, Inc.
    We starting working with O’Brien Corporation in 2007 and are currently still working with them. We have done printing on apparel, stationery and even gifts for our clients and every time it comes out top notch! They are very prompt and on top of every order. Their timelines are fantastic and you can’t beat the pricing! Anytime we print we look to..
  • Julie
    Owner, Paws in Time Pet Resort
    I love working with O'Brien! Love the professionalism, attention to detail, and how things get done when I work with them!
  • Nancy
    Marketing, Norwegian American Hospital
    I have had the opportunity to work with O’Brien for the past three years. My experience has been nothing but outstanding. Rich and Sheila are always eager to help me with whatever request I need. They always respond very quickly and offer great recommendations. Their philosophy and dedication to fulfill their clients’ expectations surpass the..
  • Sue Ellen
    Purchasing, 9 Hospital Healthcare System in Illinois
    As the purchasing agent for one of the largest Healthcare systems in Illinois working with O’Brien on promotional items and print has been an exceptional experience for me for the past 15 years. They have worked endlessly to improve our working relationship, creating an online store for requestors to find anything from a needed diagnostic form to..
  • Dana
    Human Resources, 9 Hospital Healthcare System in Illinois
    O’Brien Corp has been a great company to work with. They have fantastic recommendations and have gone above and beyond to ensure that the products are of great quality and received in a timely manner. They are always looking for the most effective ways for us to represent our organization and understand the needs within the healthcare market. We..
  • Mike
    CEO, Metro Health Solutions
    Devin and his team have been a great marketing partner to Metro Health. With focused ideas, competitive prices and the ability to meet tight deadlines, Team O'Brien adds value to any project.
  • Sophia
    Foundation, Methodist Hospitals
    Methodist Hospitals works with O'Brien on several different projects. O'Brien never disappoints! They are professional and courteous and their service always goes beyond our expectations. Our rep, Rich Burruss, is a delight to work with and we can always count on his prompt and reliable service! We look forward to more productive years ahead..
  • Fabiola
    Marketing, MacNeal Hospital
    I’ve had the pleasure of working with O’Brien for over ten years. No matter how small or large the project we always receive the best customer service. Prompt replies for quotes and ideas. Quality work and products.
  • Scott
    Marketing and Communications, Hiram College
    As a marketing executive, O'Brien Corporation has been my go-to resource for both print and promotional products for the past ten years. Their exceptional customer service and ability to deliver cost-effective solutions on strategy, on time, and on budget, are the reasons why I rely on O'Brien Corporation.
  • Jeanne
    Purchasing, HeathQuest Systems
    O’Brien’s products and costs always meet or exceed our expectations and they deliver in a timely manner regardless of how many changes we request. It is always a pleasure working with their friendly and attentive staff. Their patience and attention to detail is second to none.
  • Shelly
    Marketing, Edward-Elmhurst Health
    I have been working with Devin and Sara for many years and their service, communication and professionalism have been outstanding. I appreciate their knowledge -- I can give them a theme and they will research and provide the best possible items for recommendation. It is such a great pleasure working with the team at O’Brien Corporation.
  • Julie
    Human Resources, Edward-Elmhurst Health
    Without a doubt, O’Brien Corporation has one of the best customer service models that I’ve ever seen. Whenever I have a request, they turn around multiple options within days, often hours. They provide cost effective solutions, quality, and are always a pleasure to work with.
Read All